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 tel: +44 (020)8533 5599 -  office@leatherworks.co.uk
Unit 8, Stephen House, 1B Darney Road, London, E9 6QH
 

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About Us

Leatherworks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at leatherworkslondon@yahoo.com.

Our Contact details:

Leatherworks

Unit 8, Stephen House 1B Darnley Road London E9 6QH United Kingdom

Phone:+44 (020)8533 5599 Fax: +44 (020)8986 7929 Email: leatherworkslondon@yahoo.com

All items are 'made to order', this means that when you place an order we shall take payment and ship the goods when they are ready to go out.

Making A Purchase

When making an order you have agreed to all the terms and conditions listed on this website.

All 7 inch heel orders are made as a special request and cannot be exchanged or refunded if they do not fit or whatever reason. For more information on this, please email the office directly before placing your order.

All items are 'made to order', this means that when you place an order we shall take payment and ship the goods when they are ready to go out.

Please Note: All Shoes and Boots are shown in UK sizes. All Platform shoes only begin at size 4. No Platform shoes will be available at any sizes under size 4.

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via fax, snail mail or over the Internet.

If any item does not fit, we will exchange for a size either smaller or larger.

If the item has been altered/changed in any way we will not make any refund or exchange.

We are only able to sell items as discribed on our website, no private alterations can be made to the products.

For orders of multiple items, we recommend trying one pair first to check that the size fits. If you order multiple pairs and the sizes do not fit we will not offer any refunds on the order.

Once your order has been made we only take payment once your goods are ready to be sent out to you. The final price which is taken from your credit card may vary from the price shown when you placed your order. This is due to the changing shipping costs and material and production costs.

Shipping And Handling

Delivery for the majority of the products is usually 28 days from reciept of order. However some items may take up to 8 to 12 weeks for delivery. The price may vary from the price shown on the total for shipping and packaging when you have completed your order.

Delivery Schedule

Delivery for the majority of the products is usually 28 days from reciept of order. However some items may take up to 8 to 12 weeks for delivery.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT is included on all prices at the standard rate of 17.5%

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

If any item does not fit, we will exchange for a size either smaller or larger.

For orders of multiple items, we recommend trying one pair first to check that the size fits. If you order multiple pairs and the sizes do not fit we will not offer any refunds on the order.

If the item has been altered/changed in any way we will not make any refund or exchange.

We are only able to sell items as discribed on our website, no private alterations can be made to the products.

Reaching Us

If you need to reach us, please email us on leatherworkslondon@yahoo.com, alternatively, you can call on International +44 <phone without first zero>) or write to us at Unit 8, Stephen House 1B Darnley Road London E9 6QH United Kingdom

Privacy Policy

Leatherworks do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

Any made to measure footware CANNOT be exchanged or refunded.

Any ammendments, changes and/or alterations to standard shoes and boots CANNOT be exchanged or refunded.

Shoes produced to any non-standard colours as shown on the site will not be exchanged or refunded.

Extra costs will be incurred ranging from a minimum £50 for new patterns.

Only standard foot sizes are used. The final price for the product will depend on the work involved.

Items must be returned within 21 days of purchase, we cannot give a refund or exchange items which have been ordered over 21 days.

If any item does not fit, we will exchange for a size either smaller or larger.

If the item has been altered/changed in any way we will not make any refund or exchange.

We are only able to sell items as discribed on our website, no private alterations can be made to the products.

Multiple Items Order Policy:

All our footware are hand made to order to gaurantee a high level of quality for all our orders. As a result if you order multiple shoes and/or boots these may be made specifically for you. For all new customers we recommend to send one pair first from your order to check that the size you have ordered is correct, otherwise if a multiple item order is placed and the size ordered is not correct to our size measurements, we cannot offer refunds and/or exchanges on items that do not fit.

          

 

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